Every route below opens a ticket with the same team, so pick whichever is closest to hand. Bug reports are best sent from inside PVX.AI, because they arrive with your logs already attached.
Best for bugsSubmit a bug from PVX.AI
Use Submit Bug on the Configurations panel. Your logs are attached
automatically and an optional screenshot can be included, so we can usually reproduce the problem
without a follow-up.How it works →
Best for questionsEmail support@pvx.ai
Write to us directly and a ticket is created for you. Replies continue in the same
email thread, so there is nothing new to learn.support@pvx.ai →
Track your ticketsPVX.AI Helpdesk
Sign in at support.pvx.ai to see everything you have raised, add a comment, or check
the status of an open ticket.Open the helpdesk →
What to include
- Your PVX.AI version number and the AutoCAD version you are running it on.
- What you expected to happen, and what happened instead.
- The steps that lead to it, if it happens repeatedly.
- The drawing, or a cut-down copy of it, when the problem is tied to one project.